At Psychotherapy Counsellors, we prioritize the protection of your personal health information in line with the Personal Health Information Protection Act (PHIPA). We are dedicated to ensuring that your data—whether related to your health, healthcare services, or personal identification—is treated with the highest level of confidentiality and care. Personal health information encompasses everything from your medical history and health card number to details about your healthcare providers and substitute decision-makers.
Your personal health information can take various forms, including:
Collecting your personal health information is essential for delivering tailored, high-quality care. This information helps us accurately identify your records, customize services to meet your needs, comply with legal regulations, and continually enhance the quality of our offerings. In some cases, anonymized data may also be utilized for research purposes, always prioritizing confidentiality.
We obtain your personal health information directly from you or your authorized representatives, such as parents, legal guardians, or substitute decision-makers. Additionally, information may be sourced from external entities with your consent or as required by law. Our aim is to use this information to support your well-being and provide appropriate, personalized care.
Information We Collect Includes:
Your personal health information is utilized to provide high-quality care and support services, including:
We implement robust measures to safeguard your personal health information from unauthorized access, including secure storage and disposal protocols. Our team participates in regular training, and any third-party service providers must adhere to strict privacy standards to ensure the security of your data.
We share your personal health information only with your consent and only when necessary to ensure optimal care across services. We may also disclose information to public health programs or related services when required to manage risks or promote public health.
In situations where you are unable to make health decisions, the following individuals may act on your behalf:
Under PHIPA, parents generally have access to their children’s health information unless the child is 16 or older or if specific confidentiality provisions apply.
To access or amend your personal health information, follow these steps:
If you have concerns or complaints about how your personal health information is managed, you can contact:
You also have the right to file a complaint with the Information and Privacy Commissioner of Ontario if you believe your privacy rights have been violated.
For further information on your privacy rights and PHIPA, the Information and Privacy Commissioner of Ontario offers various educational resources, including videos and real-life scenarios to help you understand the importance of safeguarding your personal health information.
By staying informed about your rights, you can take control of your personal health information and ensure it is handled with care and respect. We encourage you to engage with the resources available to empower yourself and enhance your understanding of privacy protection in healthcare.
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